Return & Refund Policy

At Starphoria Glow, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return, your item must:

• Be unused, unworn, and in its original condition.

• Be returned in its original packaging with all accessories, manuals, and tags (if applicable).

• Include proof of purchase, such as your order confirmation or receipt.

Items that do not meet these conditions may not be eligible for a refund or exchange.

How to Start a Return

To request a return, please contact our customer support team before sending your item back.

Email: info@starphoriaglow.com

Please include:

• Your order number

• The reason for your return

• Photos of the item if it is damaged, defective, or incorrect

Our team will provide you with return instructions.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

• Opened or used beauty and cosmetic products

• Opened personal care products

• Custom or personalized items

• Gift cards

• Clearance or final sale items

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.

If the issue is confirmed, we will provide a replacement, exchange, or full refund at no additional cost to you.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or the item is defective.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.

Exchanges

We offer exchanges for eligible items that are damaged, defective, or incorrect. If you would like to exchange an item for another size, color, or product, please contact us to determine availability.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Starphoria Glow

Email: info@starphoriaglow.com

Phone: 689-610-5986

We are committed to providing excellent customer service and will do our best to resolve any issues promptly.